Privacy Policy

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 This page is to inform website visitors about our policy with the collection, use and disclosure of personal information. We are committed to protecting your personal information when you contact us or use our services. Whenever you provide such information we will only use your information in line with all applicable data protection laws, including the General Data Protection Regulation (GDPR). Your information will be kept in a secure environment and access to it will be restricted according to the ‘need to know’ principle.

If you choose to use our service, then you agree to the collection and use of information in relation to this policy. The personal information that we collect is used for providing and improving our service. We will not use or share your information with anyone except as described in this Privacy Policy.

How we use the information we collect about you

We collect information about how you use our website and the device that you use to access the service. This includes collecting unique online identifiers such as IP addresses, which are numbers that uniquely identify a specific computer or other network device on the internet. For more information, see our Cookies section below.

We will use your personal data for several purposes including the following:

To respond to requests, feedback and complaints that you submit through our contact form.

To send you marketing communications about our products and services. We will only do this where you give us your clear consent to do so.

To manage any competitions that you enter in to.

In addition, our apps may use third party services that may collect information used to identify you.

Below are useful links to the Privacy Policy of third party service providers used by our apps.

https://policies.google.com/privacy?hl=en-GB&gl=uk

https://www.apple.com/uk/legal/privacy/en-ww/

For a better experience, when using our services, we may require you to provide us with certain personally identifiable information, including but not limited to camera and microphone. The information that we request will not be retained by us.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in an app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (IP) address, device name, operating system version, the configuration of the app when utilising our service, the time and date of your use of the service, and other statistics.

Cookies

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

Our service does not use these cookies explicitly. However, our apps may use third party code and libraries that use cookies to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of our service.

Service Providers

We may employ third-party companies and individuals due to the following reasons:

To facilitate our service.

To provide the service on our behalf.

To perform service related services.

To assist us in analysing how our service is used.

We want to inform users of our service that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

Security

We value your trust in providing us with your personal information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

What rights you have over your personal data

Under the General Data Protection Regulation, you have the right to:

Access your personal data by making a subject access request.

Rectification, erasure or restriction of your information where this is justified.

Object to the processing of your information where this is justified.

Data portability.

To exercise your rights, please contact us using the following contact details:

GDPR request
Captivate Reality Ltd

382 Moor Green Lane
Birmingham
B13 8QP
Email: studio@captivatereality.co.uk

Links to other sites

Our service and website will contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately after they are posted on this page.